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Customer Service Advisor
We are looking for someone who is passionate about Customer Service, polite, articulate and used to a fast-paced customer service environment, as well as working to deliver service KPI’s and customer outcomes. Although this is not a sales role you must have experienced of outbound telephony with inbound service enquiries via phone and email, query resolution and order processing.
From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. Our Family is a passionate and proud one. It is this vigour and attitude that helps us execute well every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities and discover a place for you.
Working Hours Full time
Monday to Friday 08:30-17:00
Based in Trafford Park M17 1BS
Responsibilities and Duties:
Proactively contacting customer to discuss service deivery and requirements.
Managing incoming and outgoing calls to high quality business standards.
Working with own initiative to fully utilise available data to answer queries and resolve issues.
Working to service delivery KPI’s.
Dealing with customer enquiries on products, pricing, delivery schedules and more.
Handling high volumes of enquiries accurately through inhouse system.
General office administration with electronic filing.
Multi-tasking, managing numerous time critical workloads.
Working to fixed business deadlines.
Working collaboratively with multiple departments to achieve acceptable customer outcomes.
Work experience/Educational requirements:
MUST have outbound telephony experience.
IT literate in Microsoft.
Good customer service skills.
Excellent telephone manner.
Must be able to work as part of a team and use own initiative.
Good time keeping along with attention to detail are key.
Must show a willingness to learn about the business.