Customer Service Administrator

£18000 per annum
PLEASE CONTACT

Kim Smith

0161 484 3800

Job Description

Customer Service Administrator
Job Type: Permanent, full-time
Days of work: Monday – Friday
Location: Denton, Manchester 
Salary: £18,000p/a
 
The Role
Due to our continued success and growth, we are now recruiting for a new Customer Service Administrator to join our Customer Service Department.
 
The Customer Service Administrator works within the fast-paced Customer Service Department dealing with customers issues and queries through to resolution.
 
Key Tasks

  • Responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner
  • Responding to customer queries via the CRM system
  • Handling of customer complaints
  • Continually updating the CRM system with the progress of cases
  • Providing customers with advice and guidance on issues
  • Working to and achieving KPIs / Objectives
  • Answering incoming calls / making outgoing calls
  • Processing replacement sales orders
  • Inspect goods that have been returned for credit when required
  •  

 
Knowledge & Skills

  • Possess a passion for customer service excellence
  • Proven experience and ability to deal with conflict resolution
  • Ability to work as part of a team
  • PC Literate in Microsoft Office applications (in particular Excel and Word)
  • A strong work ethic and the ability to deliver under pressure
  • Effective problem solver
  • Ability to multi-task, prioritise a busy workload and use initiative.
  • Good timekeeper
  • Articulate and numerate
  • A good communicator both face to face and on the telephone
  • Good ‘Can Do’ attitude
  • Must show a willingness to learn about the business
  • Confident/excellent telephone manner

 
 
 
Work experience/educational requirements
Essential:

  • Previous experience of working in a customer service role with an office environment
  • Minimum of 5 GCSE’s C or above including Maths and English

 
Desirable

  • Experience of using Access Supply Chain
  • Knowledge of the KBB industry

 
Benefits of working for us
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.
 
We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

 

  • Competitive salary
  • Clean modern, specious and well-appointed offices
  • Fresh Fruit provided to support healthy eating
  • Free filtered water
  • Two communal staff break areas.
  • Staff discount available on business products
  • Social events
  • Wellness plan available to employees after 2 years’ service
  • Extra day annual leave from your 5th year
  • 23 days annual leave plus standard bank holidays

 

  • Staff saving scheme
  • Long service bonuses
  • Relaxed dress code
  • Subsided gym membership
  • Cycle to work scheme (twice per year)
  • Reduced cost Costco membership
  • Death-in-service
  • Flu-jab (once per year)

 

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