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Customer Service Administrator

£18000 per annum
PLEASE CONTACT

Kim Smith

0161 484 3800

Job Description

Customer Service Administrator
Job Type: Permanent, full-time
Days of work: Monday – Friday
Location: Denton, Manchester 
Salary: £18,000p/a
 
The Role
Due to our continued success and growth, we are now recruiting for a new Customer Service Administrator to join our Customer Service Department.
 
The Customer Service Administrator works within the fast-paced Customer Service Department dealing with customers issues and queries through to resolution.
 
Key Tasks

  • Responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner
  • Responding to customer queries via the CRM system
  • Handling of customer complaints
  • Continually updating the CRM system with the progress of cases
  • Providing customers with advice and guidance on issues
  • Working to and achieving KPIs / Objectives
  • Answering incoming calls / making outgoing calls
  • Processing replacement sales orders
  • Inspect goods that have been returned for credit when required
  •  

 
Knowledge & Skills

  • Possess a passion for customer service excellence
  • Proven experience and ability to deal with conflict resolution
  • Ability to work as part of a team
  • PC Literate in Microsoft Office applications (in particular Excel and Word)
  • A strong work ethic and the ability to deliver under pressure
  • Effective problem solver
  • Ability to multi-task, prioritise a busy workload and use initiative.
  • Good timekeeper
  • Articulate and numerate
  • A good communicator both face to face and on the telephone
  • Good ‘Can Do’ attitude
  • Must show a willingness to learn about the business
  • Confident/excellent telephone manner

 
 
 
Work experience/educational requirements
Essential:

  • Previous experience of working in a customer service role with an office environment
  • Minimum of 5 GCSE’s C or above including Maths and English

 
Desirable

  • Experience of using Access Supply Chain
  • Knowledge of the KBB industry

 
Benefits of working for us
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.
 
We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:

 

  • Competitive salary
  • Clean modern, specious and well-appointed offices
  • Fresh Fruit provided to support healthy eating
  • Free filtered water
  • Two communal staff break areas.
  • Staff discount available on business products
  • Social events
  • Wellness plan available to employees after 2 years’ service
  • Extra day annual leave from your 5th year
  • 23 days annual leave plus standard bank holidays

 

  • Staff saving scheme
  • Long service bonuses
  • Relaxed dress code
  • Subsided gym membership
  • Cycle to work scheme (twice per year)
  • Reduced cost Costco membership
  • Death-in-service
  • Flu-jab (once per year)

 


This job has now been filled but you may be interested in:

 

Sale Administrator (Part Time mat leave)

SAVE
£9200 per annum

Sales Administrator (Maternity Cover – February - December)
20 hours per week
Monday – Friday 10:30 – 14:30
Based in Denton
Salary: £9,200
 
The Role:
We are looking to recruit an experienced Sales Administrator to join our well-established and highly reputable kitchen door and accessories company in Denton, Greater Manchester.
 
General Description:
Working in the fast-paced, quality driven, Sales Department dealing with customers via the telephone and email, processing orders, dealing with enquiries and resolving complaints.
 
Key Tasks:

  • Managing incoming and outgoing calls to high quality business standards.
  • Working with own initiative to fully utilise available data to answer queries and resolve issues.
  • Working to service delivery KPI’s
  • Dealing with customer enquiries on products, pricing, delivery schedules and more.
  • Processing high volumes of orders accurately onto the inhouse system.
  • Ensuring customers adhere to agreed payment terms, including taking credit card payments verbally.
  • General office administration with electronic filing.
  • Multi-tasking, managing numerous time critical workloads.
  • Working to fixed business deadlines.
  • Working collaboratively with multiple departments to achieve acceptable customer outcomes.

 
Candidate specification:
The ideal candidate will be passionate about customer service, be polite, articulate and used to a fast-paced customer service environment, working to deliver service KPI’s and customer outcomes.
 
You must be experienced with Inbound service enquiries via phone and email, query resolution and order processing.
 
Work experience/Educational requirements:

 

  • Experience of working in a similar role
  • IT literate in Microsoft
  • Good customer service skills
  • Excellent telephone manner
  • Must be able to work as part of a team and use own initiative
  • Good time keeping along with attention to detail are key
  • Must show a willingness to learn about the business
  • Educated to a GCSE standard

 
encourage and support the improved health and wellbeing of its employees. TKC does this through the following benefits:

 

 

  • Competitive salary
  • Clean modern, specious and well-appointed offices
  • Fresh Fruit provided to support healthy eating
  • Free filtered water
  • Two communal staff break areas.
  • Staff discount available on business products
  • Social events
  • Wellness plan available to employees after 2 years’ service
  • Extra day annual leave from your 5th year
  • 23 days annual leave plus standard bank holidays

 

  • Staff saving scheme
  • Long service bonuses
  • Relaxed dress code
  • Subsided gym membership & boot camp sessions twice a week (off-site)
  • Cycle to work scheme (once a year)
  • Reduced cost Costco membership
  • Death-in-service

 
Temp Role

 

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